MBA-EWM-310 Quality Management: Tools and Methods for Improvement (2nd edition)

Never-ending quality improvement is now recognized as essential for any organization´s survival. Leading corporations have demonstrated that improved quality raises profits, reduces costs, and improves competitive position.

This book is one of a very select few quality control texts that adopt Shewart´s and Deming´s view of control charts.

This coursebook can be used for three different levels of education:

Basic 3 ECTS credits

Intermediate 3 ECTS credits

Advanced level 3 ECTS credits

Total credits: 9 ECTS credits


Quality Management: Tools and Methods for Improvement 2nd edition (R. Oppenheim with A. Oppenheim and H. Gitlow),

Richard D. Irwin, Inc. (Homewood 1995).

Solutions Manual to Accompany Quality Management: Tools and Methods for

Improvement 2nd edition (with A. Oppenheim and H. Gitlow), Richard D. Irwin, Inc.

(Homewood 1994).

Authors: Howard S. Gitlow, Alan V. Oppenheim, Rosa Oppenheim

Format: Hardcover (Illustrated), 508 pages
Publication Date: January 1995
Publisher: Richard D Irwin
Dimensions: 9.75"H x 7.75"W x 1.25"D; 2.35 lbs.
ISBN-10: 0256106657
ISBN-13: 9780256106657

Rosa Oppenheim

Executive Vice Dean

Management Science & Information Systems

At Rutgers Business School

Dean Oppenheim is the author of Quality Management: Tools And Methods For Improvement and has published articles on total quality management, statistical process control, time series analysis and forecasting, the mathematical analysis of literary styles and integer programming. She has also won numerous teaching awards.

Expertise: Statistical Process Control, Total Quality Management, Operations Research

Dr. Howard S. Gitlow is Executive Director of the Institute for the Study of Quality, Director of the Master of Science degree in Management Science, and a Professor of Management Science, School of Business Administration, University of Miami, Coral Gables, Florida. He was a Visiting Professor at the Stern School of Business at New York University in 2007, and a Visiting Professor at the Science University of Tokyo in 1990 where he studied with Dr. Noriaki Kano. He received his Ph.D. in Statistics (1974), M.B.A. (1972), and B.S. in Statistics (1969) from New York University. His areas of specialization are Six Sigma Management, Dr. Deming’s theory of management, Japanese Total Quality Control, and statistical quality control. Dr. Gitlow has consulted and co-taught courses with Dr. W. Edwards Deming and Dr. Noriaki Kano (Science University of Tokyo).

Dr. Gitlow is a Six Sigma Master Black Belt, a Fellow of the American Society for Quality, and a member of the American Statistical Association. He has served on the editorial boards of four journals. His list of consulting clients includes universities, consulting firms, city governments, healthcare organizations, insurance companies, utilities, manufacturing organizations, and service organizations. Dr. Gitlow has testified in 24 legal cases involving the following issues: critiquing and developing sampling plans, discrimination (age, race, gender, country of origin, and ethnicity), anti-trust, game fixing, jury selection, and cost/benefit analysis.

Dr. Gitlow has authored or co-authored a dozen books. These include: Design for Six Sigma for Green Belts and Champions, Prentice-Hall, (2006); Six Sigma for Green Belts and Champions, Prentice-Hall, (2004); Quality Management: Tools and Methods for Improvement, 3rd edition, Richard. D. Irwin (2004); Quality Management Systems, CRC Press (2000), Total Quality Management in Action, Prentice-Hall, (1994); The Deming Guide to Quality and Competitive Position, Prentice-Hall (1987); Planning for Quality, Productivity, and Competitive Position, Dow Jones-Irwin (1990); and Stat City: Understanding Statistics Through Realistic Applications,2nd edition, Richard D. Irwin (1987). He has published 54 academic articles in the areas of quality, statistics, management, and marketing. Dr. Gitlow has received grants from the American Society for Quality, the American Association of Collegiate Schools of Business (AACSB), the National Science Foundation (NSF), and Florida Power & Light to establish the Institute for the Study of Quality.

While at the University of Miami, Dr. Gitlow has received awards for Outstanding Teaching, Outstanding Writing, and Outstanding Published Research Articles. Additionally, he received a citation from the City of Coral Gables for the development of a Six Sigma dashboard within the City.

Alan Oppenheim

Dean, School of Business at Montclair State University

Greater New York City Area