9 ECTS credits
Integrated Process Management: A Quality Model
by Roger Slater (Author)
This book describes Integrated Process Management, a six-step model which clearly shows how to institutionalize process standards, their measurements, and their management. Also shown is how to computerize them. The book details this unique ``people'' and ``customer'' oriented philosophy with straight-forward, step-by-step techniques for how to follow this model. Also discussed are the natural constraints that impede any good process management system.
From the Back Cover
If you want to create and sustain a commitment to quality in your company--a commitment that pays off in increased customer satisfaction and profits, then Roger Slater is the man who can show you how to achieve it. Integrated Process Management: A Quality Model, offers you a compelling, workable process management model, derived fromt the hard-earned successes of actual corporations. Slater draws on these real-world case studies to illustrate a six-step plan that will show you: how to institutionalize process standards; how to measure performance against those standards; how to manage performance to meet those standards; how to run the plan on a computer. Slater's model is driven b an "obsession" with the customer, and supported b a dedication to the spirit of innovation, motivated people, leadership with values and integrity, and common sense sstems that really work. The dynamic process management model described in this book will give ou the skills you need right now to improve quality at every stage of operations--from initial product development to final product delivery.
- Hardcover: 278 pages
- Publisher: McGraw-Hill Professional; 1 edition (April 1, 1991)
- Language: English
- ISBN-10: 0070581029
- ISBN-13: 978-0070581029
- Product Dimensions: 9.3 x 6.3 x 0.8 inches